Every channel answered. Every conversation on one timeline.

Voice agents that pick up with the customer's full history, omnichannel inboxes that triage themselves, and human handoff that actually hands off — context and all. Inbox to resolution, phone to follow-up, on the same operating floor your team works.

Fix my support queue See it running

The problem

Support tools multiply. The customer's story fragments.

The phone system doesn't know about the email thread. The chat widget doesn't know about either. Agents (the human kind) spend half of every conversation asking the customer to repeat themselves, and managers can't see any of it live. Channel sprawl is a data problem wearing a staffing costume — and it's solvable at the timeline.

Capabilities

Voice that knows them

Calls answered with the whole relationship in mind

Inbound calls hit a voice agent that already knows the caller: history, open items, last conversation. It resolves what it can, books what it can't, journals everything to the CRM, and rings a human for the moments that matter.

● call us — this answers

One timeline

SMS, iMessage, email, chat, voice, docs — one thread

Every interaction on every channel lands on the customer's single timeline. Your operators see one story; your agents reason over one story; nobody asks the customer to repeat it.

● our call-center lead page is that timeline

Human handoff windows

When a person steps in, the machines step back

An operator joining a conversation opens a handoff window: agents pause outbound to that customer, context transfers whole, and the timeline marks who had the wheel when. No AI talking over your team.

● handoff markers enforced platform-wide

Live observability

Managers watch the floor in real time

Live calls stream transcripts to the operator portal; queues, sentiment, and resolution states surface in real-time dashboards from the data plane. Coaching happens during the call, not in next week's review.

● live-call panels in our portal today

What's inside

The manifest.

01 Voice agents inbound + outbound, CRM-aware
02 Omnichannel inbox SMS, iMessage, email, chat, voice
03 One customer timeline every touch, one thread
04 Human handoff windows context-whole, agents stand down
05 Knowledge-fed answers responses grounded in your KB
06 Live-call observability streaming transcripts + dashboards
07 Callback scheduling queued, capped, quiet-hours aware
08 Consent & recording disclosure and preferences built in
09 Resolution journaling every outcome feeds the KB back

How it lands

Port the channels

Numbers, inboxes, and chat move onto the platform — or bridge to what you keep. The timeline starts unifying on day one.

Teach the knowledge

Your docs, policies, and past resolutions index into the knowledge plane the agents answer from — with citations.

Staff the floor

Voice + inbox agents take the routine volume; your people take the escalations with full context. Managers watch live.

Proof

On duty for us, right now.

Our own phone line, inboxes, and chat run on this exact line — the call-center app screenshots on this site are our production floor, not a mockup.

— checks passing on this line — failing last full run —

All the receipts Open the live app

Put Customer Service & Support on your payroll.

Same platform we run our own company on. First line is a purchase — the second is a decision.

Fix my support queue