DavidAgents — Hybrid Call Center
DavidVoice · Hybrid Call Center
Your people and your AI phone agents share calls, queues and customer context. Route, hand off, coach and plan staffing from one workspace.
The problem
A growing team needs more than a ring group: routing, queues, customer context, coaching and staffing all affect the caller’s experience. Bring those capabilities into the same workspace as your AI agents and business records, with a package and capacity that fit the team you have.
Here's what every page on this site is really about: this whole company — every product line on it — was built and is run by one founder and his agents, on the platform you're reading about. That team is the proof it works. What we sell is the same leverage, priced so anyone can have it — because how good you are should decide how far you go, not your software budget. Why we build this way →
Capabilities
The softphone
Reps sign in, go available, and take or place calls right in the console — a WebRTC softphone with your business caller ID. No PBX, no desk phones on a truck, no headset provisioning project. Claiming the next call from a queue dials it; presence is a button; onboarding a rep is a login.
● our own floor dials from itInbound
Inbound rings everyone signed in and available — first answer wins. Nobody free? The AI answers with relevant customer history in front of it and takes the overflow, the after-hours, and the rush. Callers who hold hear an honest wait: their position times what your team’s calls have actually averaged over the last thirty days, not a comfort message.
● AI overflow answers our line todayOutbound
The package includes its own AI floor manager — a coworker, not a seat you pay for. Say “work everyone who got a quote in March” and it composes the queue straight from your CRM, deduped and capped. Reps claim call after call, one open claim each, and dispositions arrive pre-drafted from the transcript for a one-click accept.
● queues composed from our CRM in chatCompliance
Each outbound call is prechecked against the queue’s declared purpose by Praetor, our deterministic compliance gate — consent ledger, do-not-call, quiet hours, 51-jurisdiction calling rules — before the softphone will place it. Recorded verbal consent is captured as evidence with the exact quote. Use your business caller ID, with carrier identity and branding options appropriate to your number.
● the same gate governs our own dialsQuality
Every transcripted call gets a sentiment score and an AI-drafted disposition. Score against your own rubric, drill any rep down to their full call list with expandable transcripts, listen in on live AI calls, and whisper to a rep mid-call without the caller hearing. Card numbers stay out of recordings — reps pause capture for the payment and it resumes after.
● scoring our calls as you read thisWorkforce
Volume forecasting from your actual call history, shift schedules on a real calendar, and a PTO picker where a rep taps the day and offers a swap from shifts they actually hold — no spreadsheet, no separate workforce-management contract. Seats meter on unique sign-ins, so the schedule and the bill always agree.
● forecasting our own floorThe ladder
Configure a route through the rep who knows the caller, the right department, the available team and an optional owner phone. AI takes the overflow within your configured capacity and voice allowance.
A repeat caller rings the rep who took their last call — but only if that rep is signed in and available right now. Nobody waits on a hunch.
The AI receptionist asks what the caller needs, classifies it against your departments, and routes. The rep answers already briefed — the caller just told the receptionist what this is about.
Ring-all or round-robin across every signed-in, available rep — first answer wins. Availability is live presence, not a stale roster.
An optional rung that rings your cell — for the calls a small team refuses to lose while everyone else is mid-call.
Relevant customer context, live transcript, a sentiment score, and the same quality rubric your humans get. A supervisor can listen in while it talks. Choose your fallback policy and voice allowance for the traffic you expect.
Describe your departments, hours and fallback policy to your manager agent. Use the routing and handoff checks on our proof page to inspect how the pieces work together.
What's inside
How it lands
In chat with your manager agent. It states the price, you accept, the floor exists. No sales call, no implementation project.
Employees sign in and the browser is their phone. Describe your departments and hours in chat — the routing ladder configures itself.
The wallboard carries service level, sentiment, and per-rep scores; the forecast drafts the schedule; AI holds the floor whenever humans can’t.
Pricing
Browser calling, routing, AI overflow, quality management and workforce tools come together in the Call Center package. The team subscription and voice plan sit underneath; employee seats scale with your team.
$99/mo
First seat included. AI overflow answering, the wallboard, quality scoring, and the workforce tools all come with it.
+$49/seat/mo
Metered on unique sign-ins — a seat nobody opened that month is a seat you don’t pay for. The owner never counts as a seat.
$150/mo
The workspace it runs on — CRM, AI staff and core tools. Add a voice plan from $49/month with one US number included.
Requires AgentsFast ($150/month) and a minute plan from $49/month: from $298/month with the first human seat and standard Voice Light. Premium Voice adds $99/month and 500 shared fast minutes, for a $397 starting total; new calls return to standard voice after that allowance. Voice styles are separate from minute plans. Review the price before activation. To cancel, tell your manager agent or email hello@davidagents.ai; you keep it until the end of the period you have paid for. Explore styles at davidagents.ai/phone-agents/.
Proof
Hear our live phone demos and inspect the routing, human-transfer and appointment checks on our public proof page. Bring your queue, coaching and staffing requirements to a walkthrough of the hybrid contact center.
Same platform we run our own company on. First line is a purchase — the second is a decision.
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