DavidAgents — Call Center
Product line · Package on AgentsFast
A full call-center floor on your workspace: your team answers in the browser tab they already work in, AI answers the second nobody can, an intent-savvy receptionist routes, and the wallboard, quality scores, and forecast keep the whole floor honest. Switched on in chat.
The problem
The capability is real at the top of the market — skills routing, quality management, workforce planning, wallboards. It is also priced per seat, sold beside a telephony contract, and delivered as an implementation project, so it only lands where there are hundreds of headsets to amortize it. Below that line a business gets a ring group and a voicemail box, and the caller who hit voicemail is usually a customer somebody else answered.
Here's what every page on this site is really about: this whole company — every product line on it — was built and is run by one founder and his agents, on the platform you're reading about. That team is the proof it works. What we sell is the same leverage, priced so anyone can have it — because how good you are should decide how far you go, not your software budget. Why we build this way →
Capabilities
The softphone
Reps sign in, go available, and take or place calls right in the console — a WebRTC softphone with your business caller ID. No PBX, no desk phones on a truck, no headset provisioning project. Claiming the next call from a queue dials it; presence is a button; onboarding a rep is a login.
● our own floor dials from itInbound
Inbound rings everyone signed in and available — first answer wins. Nobody free? The AI answers with the customer’s full history in front of it and takes the overflow, the after-hours, and the rush. Callers who hold hear an honest wait: their position times what your team’s calls have actually averaged over the last thirty days, not a comfort message.
● AI overflow answers our line todayOutbound
The package includes its own AI floor manager — a coworker, not a seat you pay for. Say “work everyone who got a quote in March” and it composes the queue straight from your CRM, deduped and capped. Reps claim call after call, one open claim each, and dispositions arrive pre-drafted from the transcript for a one-click accept.
● queues composed from our CRM in chatCompliance
Each outbound call is prechecked against the queue’s declared purpose by Praetor, our deterministic compliance gate — consent ledger, do-not-call, quiet hours, 51-jurisdiction calling rules — before the softphone will place it. Recorded verbal consent is captured as evidence with the exact quote. Your numbers carry STIR/SHAKEN attestation and branded caller ID, so you show up as your business, not “Spam Likely”.
● the same gate governs our own dialsQuality
Every transcripted call gets a sentiment score and an AI-drafted disposition. Score against your own rubric, drill any rep down to their full call list with expandable transcripts, listen in on live AI calls, and whisper to a rep mid-call without the caller hearing. Card numbers stay out of recordings — reps pause capture for the payment and it resumes after.
● scoring our calls as you read thisWorkforce
Volume forecasting from your actual call history, shift schedules on a real calendar, and a PTO picker where a rep taps the day and offers a swap from shifts they actually hold — no spreadsheet, no separate workforce-management contract. Seats meter on unique sign-ins, so the schedule and the bill always agree.
● forecasting our own floorThe ladder
Every inbound call walks the same ordered ladder, and every rung that can’t answer is skipped in milliseconds. The bottom of the ladder is not a voicemail box — it’s a colleague who never has a rush hour.
A repeat caller rings the rep who took their last call — but only if that rep is signed in and available right now. Nobody waits on a hunch.
The AI receptionist asks what the caller needs, classifies it against your departments, and routes. The rep answers already briefed — the caller just told the receptionist what this is about.
Ring-all or round-robin across every signed-in, available rep — first answer wins. Availability is live presence, not a stale roster.
An optional rung that rings your cell — for the calls a small team refuses to lose while everyone else is mid-call.
Full customer history, live transcript, a sentiment score, and the same quality rubric your humans get. A supervisor can listen in while it talks. The caller never learns what your voicemail sounds like.
At the top of the market this ladder is a routing flow you pay an implementation partner to draw. Here it’s a paragraph you say to your manager agent — and the live wall re-proves the walk, rung by rung, continuously.
What's inside
How it lands
In chat with your manager agent. It states the price, you accept, the floor exists. No sales call, no implementation project.
Employees sign in and the browser is their phone. Describe your departments and hours in chat — the routing ladder configures itself.
The wallboard carries service level, sentiment, and per-rep scores; the forecast drafts the schedule; AI holds the floor whenever humans can’t.
Pricing
Enterprise suites price per seat before telephony, quality, and workforce add-ons. Here the floor — softphone, routing, AI overflow, QM, WFM — is one package on your AgentsFast workspace.
$99/mo
First seat included. AI overflow answering, the wallboard, quality scoring, and the workforce tools all come with it.
+$49/seat/mo
Metered on unique sign-ins — a seat nobody opened that month is a seat you don’t pay for. The owner never counts as a seat.
$150/mo
The workspace it runs on — CRM, AI staff, and channels included. Add a voice line from $49 for the calls to ride on.
Priced in chat before it switches on, billed on the same subscription as everything else, cancel anytime. Requires a voice line; numbers mirror the live billing plans exactly.
Proof
Our own company’s line runs on this floor: inbound rings the roster, the AI answers the overflow, and every call lands scored on the wallboard. The routing ladder above is re-proven on the live wall, dial tones and all.
Same platform we run our own company on. First line is a purchase — the second is a decision.
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